Frequently Asked Questions: General Information
Why should I sell my vehicle on MyUsedCarsOnline.com?
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MyUsedCarsOnline.com provides you with exposure to prospective
buyers at a national and local level. With our extended network, your ad
will be exposed to the 10 million unique visitors each month who rely on the
MyUsedCarsOnline.com network to meet their research needs and help them to connect with a local seller.
We have a national MyUsedCarsOnline.com site, MyUsedCarsOnline.com,
where millions of people go for automobile information and to shop for new
or used vehicles. In addition, we are the exclusive provider of used car
listings for Yahoo! Autos, so when you advertise on MyUsedCarsOnline.com, your vehicle
will also appear on Yahoo! Autos. We also have relationships with more than
175 newspapers and television stations in the United States, and each
newspaper or television station has MyUsedCarsOnline.com on its Web site. Your ad will
appear on all MyUsedCarsOnline.com web sites and can be found by people in your city and across the country. No other site provides this extensive reach.
For more information, check out our list of
benefits from selling online.
Do used car buyers search online?
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Yes, many used car buyers search online classifieds when
they are looking to purchase a used car.
% used-vehicle buyers who are Internet users 75
% Internet users that search online classifieds 69
% Internet users that search newspaper classifieds 36
Source: J.D. Power and Associates, 2005 Used Autoshopper.com Study
How many people search for used cars on your site?
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Every month, the MyUsedCarsOnline.com network is visited by
more than 10 million unique visitors looking to purchase a new or used car.
Many of these visitors have not decided on the exact make and model they
wish to purchase, and will research several different makes and models
during their search process. Each month, more than 30 million searches of
our used-car listings are conducted.
How many ads do you have on your site?
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On average, we have over one million used-car ads on our
site at any given time. However, with more than 10 million monthly visitors
and 30 million used car searches conducted each month, each ad has the
potential to generate inquiries from multiple buyers.
How many prospects search for lower-value used vehicles?
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Visitors to MyUsedCarsOnline.com are looking for more than
just new or late-model used cars. In fact, more than 60% of the searches
conducted by MyUsedCarsOnline.com visitors for used vehicles are conducted with
no set price range. In addition, 32.5% of searches include vehicles in the
range of $0 - $5,000 and more than 15% of searches conducted are only for
vehicles in the range of $0 - $5,000.
How many leads does the average ad generate?
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This is a tough question to answer since it will depend
on many factors, including your car's make, model and year; your geographic
location; the popularity of your car; and your car's condition. You can help
improve the number and quality of leads you receive by following these tips:
- Include a current photo of your vehicle. Ads with actual photos
(instead of a manufacturer's photo) generate a greater number of leads, as
these ads allow buyers to see the actual car advertised.
- Include your car's vehicle identification number (VIN). This
shows prospective buyers you have an actual vehicle you're selling and
allows them to run a
Carfax
Vehicle History Report on your vehicle.
- Include an honest, detailed description in the Additional Selling
Points and Condition Description sections. The more information you
provide about your vehicle, the more buyers will trust your ad and the
more likely they will be to contact you. Shoppers won't expect a used car
to be in perfect condition, so be honest.
- Be realistic in your asking price (check
resale values). If you ask near the top of the estimated resale value
and don't receive any inquiries, you may be asking too much. In this case,
you may want to lower your asking price.
What types of vehicles do visitors shop from on your site?
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Visitors to the MyUsedCarsOnline.com network search for a
variety of vehicles. Every month, they conduct over 30 million used vehicle
searches. Many of these visitors use our advanced search function to narrow
their search based on make, model, year, and distance.
How does MyUsedCarsOnline.com work?
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You create an online classified ad using our simple ad
creation process. Your ad will appear in our used-car listings and will be
displayed when your vehicle matches the search criteria of MyUsedCarsOnline.com
visitors. You may also access your "My Ads" page at any time to renew, edit
or delete your ad.
What are the steps?
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Follow these easy steps to place your ad:
- Enter the ZIP code for the location of your vehicle.
- Select your desired ad package.
- Enter your vehicle's information and your contact information.
- Add your own photo(s), or use one of MyUsedCarsOnline.com's photos from our
library.
- Preview your ad to ensure that everything looks accurate.
- Enter your login information or create a new account.
- Pay for your ad through our secure server.
What types of packages do you offer?
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MyUsedCarsOnline.com offers several ad packages with features and
pricing to meet your needs.
Click
Here to find the package features and pricing available in your area.
Can I do this by fax or phone?
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Online advertisements may be placed over the Internet
only. No ads will be taken by fax or over the phone.
How long does it take to sell a car? Do you help with the sale?
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The length of time it takes to sell your car will depend
partially on you. Our service is designed to generate leads for selling your
car. However, you will need to conduct all discussions, negotiations and
agreements yourself once you find an interested buyer. MyUsedCarsOnline.com
matches you with potential buyers; we do not play any part in the actual
sales process.
What is your refund policy? Who should I contact?
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SIY Standard Refund Policy. As a general matter,
MyUsedCarsOnline.com does not provide refunds for SIY listings more than 24
hours after a listing is purchased except under the following circumstances:
(a) if it took longer than 72 hours for your listing to be posted to the
MyUsedCarsOnline.com site OR (b) if you mistakenly purchased (either through
the MyUsedCarsOnline.com site or through one of MyUsedCarsOnline.com's
newspaper or broadcast affiliates) a duplicate listing for the same vehicle
and both appear on the MyUsedCarsOnline.com site at the time of your
request. In order to be eligible to receive a refund under these two
circumstances, MyUsedCarsOnline.com must receive your refund request in the
manner described below within 5 calendar days of your purchase of a SIY
listing.
MyUsedCarsOnline.com further reserves the right to make refunds at any time
in connection with cases of fraud, abuse, and in other limited instances.
MyUsedCarsOnline.com does not provide refunds under any other circumstances
unless you are eligible for the SIY 90-Day Money Back Guarantee.
Notwithstanding anything in this policy to the contrary,
MyUsedCarsOnline.com reserves the right to finally determine in its sole
discretion whether the criteria for a refund set forth in this policy have
been satisfied and to request any additional information relevant to such
request.
All refund requests must be in writing and include your name, address,
e-mail address, ad ID, vehicle description, the last 4 digits of the credit
card used to purchase the listing, and the reasons you are requesting a
refund. Please send all refund requests through our e-mail contact form.
MyUsedCarsOnline.com is not responsible for refund requests that are not
timely received in accordance with this policy for any reason, including
without limitation, Web congestion, addressing mistakes, computer or
Internet downtime, or requests submitted by phone, postal mail, or any other
manner not expressly provided for in this policy.
What if I am a dealer?
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This product is recommended for private party vehicle
sales only. Please
click here to learn more about our MyUsedCarsOnline.com dealer packages. MyUsedCarsOnline.com has a variety of packages to meet the needs of franchised and
independent dealers.
How do I get my ad seen?
What information do I need to place an ad?
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Here's a brief list of what you need to begin:
- Your vehicle's make, model, style and production year.
- Your vehicle's mileage, condition, exterior color and transmission
type.
- A list of standard and optional equipment on your vehicle. You can
research your vehicle's standard equipment on MyUsedCarsOnline.com.
- Your asking price (check
resale values).
- (Optional) A digital picture of your vehicle. We have a library of
photos that you can use if you don't have one.
- (Optional) Your VIN number to generate a CARFAX Vehicle History
Report.
- If you need to change something in your ad later, no problem. You can
come back and edit your ad if it's necessary. (Note: You will not be able
to edit the make, model, year, and style unless you made a mistake when
you originally entered it.)
- Your credit card and billing address.
When will my ad appear on MyUsedCarsOnline.com?
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Your ad will post to the MyUsedCarsOnline.com network shortly
after your payment is received.
How do I know if shoppers are looking at my ad?
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Some ad packages include free ad tracking tools, which
monitor and report the number of times shoppers view your ad in Search
Results and click to view the detailed Ad Page. If your ad has received
numerous views but you still haven't sold your car, you can make unlimited
changes to your ad to make it more attractive to potential buyers.
How long will my ad run on the site?
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Ad duration varies by package type. Visit our
Package
Selection page for more details.
Do I need to do anything so that my ad appears on all sites in the
MyUsedCarsOnline.com network?
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No. Your Sell It Yourself ad will seamlessly appear on
all sites in the MyUsedCarsOnline.com network, all for one low price.
How do I get my ad in the newspaper?
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If you place a used-car print classified ad in an
affiliate newspaper, it will appear in print and may be listed on the
MyUsedCarsOnline.com network. To see if your local paper is a MyUsedCarsOnline.com
affiliate, check the list of
newspapers whose listings appear on this site. If you already placed a
used-car classified through a newspaper, you may wish to verify that your ad
isn't already on the site before completing the Sell It Yourself process.
Please note that Sell It Yourself is an online product only. Your Sell It
Yourself ad will not be placed in your local newspaper.
However, some newspapers may offer an ad package that allows you to place a
print ad and a Sell It Yourself ad at the same time. Those print/online
combination packages are sold only through certain affiliate newspapers.
What geographic regions does your service cover?
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Our service is designed to advertise cars for sale in
the United States and certain territories. Geographic location is based on
the ZIP code that you provide as part of the ad data.
How does your partnership with Yahoo! Autos benefit me?
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Yahoo! Autos is an independent automotive information
site. We formed our exclusive partnership with Yahoo! Autos in December 2007
to be the exclusive provider of used car listings for Yahoo! Autos. This
means that any visitor who searches Yahoo! Autos will have access to any ad
posted to the MyUsedCarsOnline.com network. What this means for our private party
advertisers is that with our relationship, we have increased the potential
exposure for your Sell It Yourself classified ad significantly.
MyUsedCarsOnline.com has always provided automotive buyers with convenient ways to
contact you. Our partnership with Yahoo! Autos simply gives more buyers the
opportunity to reach you via phone, and if you choose, e-mail.
How much does it cost to edit or renew my ad?
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All edits and renewals to your ad are free of charge
when included in the ad package purchased.
How can I upgrade my ad package?
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Qualifying ad packages can be upgraded if you receive an upgrade email from
MyUsedCarsOnline.com. To find out if your package qualifies or if you have
problems with upgrading via email, please contact the MyUsedCarsOnline.com
customer service team. Please note: It is not possible to downgrade an
ad.
Can I post multiple ads at once?
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You can place more than one ad, but you have to create
and pay separately for each ad and each ad must be for a separate vehicle.
Please note that some states limit the number of cars a private party may
sell each year before being classified as a dealer. Check your state's
requirements if you would like to know this.
If you are a dealer, consider becoming a MyUsedCarsOnline.com dealer. Please
click here for more information.
Can I reuse my ad to sell a second car?
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No. Per the Sell It Yourself
Terms & Conditions, each Sell It Yourself ad can only be used to
advertise a single vehicle. If you wish to sell a second vehicle, you will
need to create and pay for a separate ad. Ads found to have been used for
multiple vehicles will be deleted by MyUsedCarsOnline.com and no refund will be
provided.
How do buyers contact me?
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You provide contact information so that prospective
buyers can let you know they are interested in your vehicle. You must
provide at least one phone number. Additionally, you can provide one e-mail
address and up to two phone numbers (daytime, evening, mobile and/or pager).
How do I protect my identity?
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You can manage how you are identified. For example,
instead of listing your full name, you may use your first initial and last
name, or just use a contact name of "Private Seller." Also, MyUsedCarsOnline.com
offers Privacy Manager, which allows you to keep your phone number private
by using a toll-free number.
For more information, read the MyUsedCarsOnline.com
Privacy Statement.
What safe selling practices should I follow when selling my car?
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Even though the sale of your car will take place
offline, you still need to be diligent in protecting yourself from a
potential rip-off. Before finalizing the sale, we recommend you read our
Forum on
Dealing With Fraudulent Leads section and familiarize yourself with the
various scams con artists use to swindle car sellers.
What can I do if I am having trouble with my VPN or wireless connection?
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If you are using VPN software or a wireless connection
and experience trouble while using MyUsedCarsOnline.com, shutting down the VPN
software and/or switching to a wired connection may resolve the issues.
If you are still having trouble with our website please visit our
Contact Customer Service page for details on how to contact the
MyUsedCarsOnline.com customer service team.
Who can I contact if I have additional questions about my ad?
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Whether you have a specific question or wish to share
general feedback, we can help! Please visit our
Contact Customer Service page for details on how to contact the
MyUsedCarsOnline.com customer service team.
Ready to sell your car? Go to
http://myusedcarsonline.com
